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Job Title: Customer Service Representative (Supermarket & Retail Store)
Job Type: Full Time, Onsite
Qualification: BA/BSc/HND, OND
Experience: Minimum 1 year
Location: Lagos
Job Field: Customer Care / Retail / Supermarket Operations
Salary Range: ₦100,000 – ₦150,000 per month
Job Overview
We are seeking a Customer Service Representative (CSR) to join our supermarket and retail store team. The CSR will ensure a seamless and enjoyable shopping experience for customers by managing inquiries, resolving complaints, processing transactions, and supporting store operations. The role requires strong product knowledge, sales assistance skills, and a customer-first approach to drive satisfaction and loyalty.
Key Responsibilities
Customer Service & Support
- Welcome and assist customers in a professional and friendly manner.
- Address inquiries about products, promotions, pricing, and store policies.
- Handle complaints effectively and escalate complex issues when needed.
- Provide after-sales support and follow-ups to ensure customer satisfaction.
Sales & Product Assistance
- Guide shoppers in locating products and making purchase decisions.
- Cross-sell and upsell to maximize sales.
- Stay updated on promotions, loyalty programs, and special offers.
Store Operations & Transactions
- Operate cash registers, handle payments, and issue receipts accurately.
- Ensure smooth and efficient checkout processes.
- Assist in inventory management, report stock shortages, and help restock shelves.
- Maintain clean, safe, and organized store displays.
Teamwork & Compliance
- Collaborate with colleagues to achieve store goals.
- Follow company policies, customer service standards, and operational procedures.
- Comply with health, safety, and hygiene regulations.
Qualifications & Skills
- Minimum of OND/HND; Bachelor’s degree is an added advantage.
- At least 1 year of retail or customer service experience.
- Excellent communication and interpersonal skills.
- Accuracy and attention to detail in handling transactions.
- Basic computer literacy (POS systems, MS Office).
- Ability to multitask, stay professional under pressure, and manage difficult customers.
Key Competencies
- Strong customer-focused mindset
- Effective problem-solving & conflict resolution skills
- Patience, empathy, and active listening
- Sales and persuasion abilities
- Positive team player with a can-do attitude