Company Overview
Skrybe World Limited is a UK-based healthcare innovator specializing in medical skin-marking tools trusted by global professionals. Our mission is to bring precision, confidence, and innovation to medical aesthetics and surgery.
We are hiring a Customer Service & Team Assistant with strong HubSpot CRM expertise to support our growing operations across the UK and USA healthcare markets.
Job Details
- Job Type: Full-Time, Remote
- Qualification: BA/BSc/HND
- Experience: Minimum 2 years
- Location: Abuja or Lagos (candidates must be based in Nigeria)
- Job Field: Customer Care / Administrative Support
Role Overview
As a Customer Service & Team Assistant, you will play a vital role in managing customer inquiries, supporting sales operations, and ensuring seamless communication across US, UK, and EU time zones. The ideal candidate is tech-savvy, organized, and fluent in English, with proven experience in HubSpot CRM and customer support.
Key Responsibilities
- Manage customer support and inquiries through HubSpot CRM, ensuring responses within 60 minutes during work hours.
- Assist the sales team with lead tracking, follow-ups, scheduling, and customer care for the UK and US markets.
- Provide administrative support including inbox management, workflow coordination, and scheduling across multiple time zones.
- Generate basic reports (sales activity, engagement, performance) using HubSpot and office tools.
- Support Shopify order tracking and customer communication to uphold Skrybe’s premium standards.
- Collaborate with the team to improve customer experience and streamline operations.
- Stay updated on HubSpot best practices to optimize CRM processes.
Qualifications & Skills
- Bachelor’s degree in science-related fields (Biology, Chemistry, Physics, Mathematics, Engineering, Computer Science, Biomedical Sciences, etc.) preferred. Business-related degrees may be considered.
- 2+ years’ experience in customer service or assistant roles with proven HubSpot CRM proficiency.
- Strong knowledge of Google Workspace, Microsoft Office, Gmail, and familiarity with Shopify.
- Excellent written and spoken English with a professional, neutral tone.
- Highly organized, proactive, and reliable, with the ability to manage tasks across global time zones.
- Must have high-speed internet for remote work.
- Professional, deadline-driven, and open to feedback with a global customer service mindset.
Why Join Skrybe?
- Be part of a forward-thinking healthcare company revolutionizing medical aesthetics.
- Work with an international team supporting UK and US markets.
- Gain hands-on experience in customer operations, CRM systems, and global healthcare communication.
- Opportunity for growth and salary progression based on performance.
Salary
- Starting at $250/month, with potential increases up to $500/month for candidates with exceptional English communication skills and strong HubSpot expertise.