KwikDone is a trusted digital platform that connects skilled professionals with clients, simplifying everyday tasks and ensuring seamless service delivery.
Job Title:
Platform Reliability & Tech Support Engineer (Contract, Remote)
Job Type: Contract
Qualification: BA/BSc/HND
Experience: Minimum of 4 years
Location: Abia (Remote role)
Job Field: ICT / Computer
Salary Range: ₦100,000 – ₦150,000 per month
As the Platform Reliability & Technical Support Engineer, you will serve as the technical backbone of KwikDone’s live platform. Your role is to ensure the platform remains secure, reliable, and fast, while also overseeing system releases, migrations, CI/CD optimization, and technical support operations.
Key Responsibilities
Ops & Reliability
- Own platform uptime, health checks, error budgets, incident response, and post-mortems.
- Implement logging/metrics and actionable alerts using tools like Sentry, Logtail, Grafana/Prometheus, Datadog.
- Manage PostgreSQL (Supabase) backups and restore drills, along with object storage.
Deployment & Environments
- Migrate the platform from Replit to a modern PaaS (Render preferred; Vercel/Railway/Fly considered).
- Build CI/CD pipelines with GitHub Actions for zero-downtime deployments and environment-specific configurations.
- Strengthen secrets management and environment variable security.
Web App & APIs
- Support a Node.js/TypeScript Express + Vite/React app with Supabase (Postgres) backend.
- Maintain integrations with Stripe, Paystack, Zoho SMTP, file uploads, and escrow workflows.
- Debug and resolve production issues (CORS, routing, 401s, JSON responses) with root-cause documentation.
Networking, DNS & Security
- Configure GoDaddy DNS, HTTPS/SSL, HSTS, WAF/CDN, and custom domains.
- Conduct basic security audits, dependency updates, and enforce least-privilege policies for DB/service accounts.
- Verify webhook signature checks for external integrations.
QA & Technical Support
- Perform smoke/E2E checks before and after deployments with rollback strategies.
- Create and maintain runbooks, playbooks, and training documentation for internal teams.
Must-Have Experience
- Migrating Node/TypeScript web apps from Replit to PaaS (Render, Vercel, Railway, Fly) with CI/CD.
- PostgreSQL/Supabase administration (schemas, roles, backups, migrations).
- Stripe/Paystack live integrations with keys, webhooks, and test plans.
- DNS/TLS setup (GoDaddy domains, A/CNAME, SSL certificates, redirects).
- Debugging Express/React/Vite production issues (auth, sessions, CORS, routing).
- Strong documentation skills and clear asynchronous communication.
Nice to Have
- Dockerized deployments & Nginx reverse proxy basics.
- Monitoring experience with Sentry, Datadog, Grafana.
- Exposure to React Native/Expo (future mobile builds).
- NDPR/GDPR compliance awareness and audit logging.
Success Timeline (30/60/90 Days)
- 30 Days: Monitoring & alerts live, CI/CD pipelines established, secrets standardized, rollback plan in place.
- 60 Days: Migration to chosen PaaS completed, SSL + custom domain stable, webhooks verified, backup/restore tested.
- 90 Days: SLOs defined, incident runbooks adopted, performance & cost dashboards operational.
Quick Screening Questions
- Which PaaS would you select for a Node/TypeScript + Postgres monolith and why (Render vs Vercel vs Railway/Fly)?
- How would you verify Stripe/Paystack webhooks end-to-end in production?
- What’s your standard checklist before switching DNS to a new host?
- Outline a minimal Supabase Postgres backup & restore plan.